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Shipping Information
To provide you with the highest level of service, your items may ship from multiple locations. For this reason, shipping rates may be calculated after you place items in your shopping cart.
Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times.
The delivery timeframe for each item will also vary based on the item and shipping method.
All shipping timeframes are quoted below in business days.
At this time, many items in our store require shipping by carriers that cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states.
NOTE: Shipping items to a P.O. Box is not recommended. Many delivery companies will not deliver to P.O. Boxes. Shipping to a P.O. Box is at your own risk and should only be done if you are sure that the item will be accepted at your P.O. Box. If items are not deliverable due to the use of a P.O. Box, we cannot issue a refund.
Standard Shipping and Handling may include delivery via Priority Mail or US Postal Service, DHL or UPS. Orders placed are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site.
Delays
While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.
Please feel free to place a new order, at any time.
To provide you with the highest level of service, your items may ship from multiple locations. For this reason, shipping rates may be calculated after you place items in your shopping cart.
Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times.
The delivery timeframe for each item will also vary based on the item and shipping method.
All shipping timeframes are quoted below in business days.
At this time, many items in our store require shipping by carriers that cannot support delivery outside the United States. We suggest that our members who live outside the 50 states send their orders to a family member with an address in the 50 states.
NOTE: Shipping items to a P.O. Box is not recommended. Many delivery companies will not deliver to P.O. Boxes. Shipping to a P.O. Box is at your own risk and should only be done if you are sure that the item will be accepted at your P.O. Box. If items are not deliverable due to the use of a P.O. Box, we cannot issue a refund.
Standard Shipping and Handling may include delivery via Priority Mail or US Postal Service, DHL or UPS. Orders placed are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site.
Delays
While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.
Please feel free to place a new order, at any time.
Order Information
- View and track your previous orders.
- Questions about your orders?
Shipping & Returns
- Shipping Information
- Need to return an item? Check out our
Returns Policy first.
Help Information
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St. Francis Medical Center offers this website as a convenient way for our patients and their families to purchase medical supplies and equipment. The information contained on this site is not intended as a substitute for a medical opinion. An appropriate medical professional should always be consulted for any specific or general health problem or medical condition. In addition to this website, there may be other ways to purchase the types of products listed here. St. Francis Medical Center does not endorse, warrant or guarantee the products that are featured for sale on this website. Any dissatisfaction with the products should be addressed to the vendor of the product as listed on the invoice. Questions about the contents of this website should be addressed to our administrator at sales@thehospitalstore.com.
